As Chief Operating Officer for Chicken Salad Chick, Jim Thompson, CFE, built our operations, training, and management systems from the ground up, making him a vital part of our growth from six stores to more than 80. Jim has implemented food safety and guest satisfaction audits from third-party vendors for maximum objectivity. He is a Certified Franchise Executive and, for more than 25 years, he has focused on improving organization performance with a solution-driven leadership style. Top Chick: Cranberry Kelli. But when you meet Jim, don’t be surprised if he talks about our Grape Salad first!